Shipping Policy
Shipping Policy
Order processing
Orders are processed within [1–2] business days. Orders placed after [5pm ET] or on weekends and holidays begin processing the next business day. You'll receive a confirmation email when your order is placed and a tracking number when it ships.
Delivery times & rates (United States)
| Method | Estimated delivery | |
|---|---|---|
| Standard | [9–15] business days | |
| Expedited | [3-9] business days |
Free standard shipping on orders over 100. Free expedited over $200.
Delivery estimates are from the day your order ships, not the day you order.
International shipping
We ship worldwide. Customers are responsible for any customs duties, import taxes, or brokerage fees charged by their country — these are not included in your order total and are not refundable if a package is refused.
Multiple shipments
PERPETUAL carries independent labels, and some pieces are made and shipped from different facilities. If your order contains items from more than one brand, they may arrive in separate packages on different days. You'll get separate tracking for each, and you're never charged extra for a split shipment.
Tracking
Tracking is emailed as soon as your label is created. It can take up to 48 hours for the carrier to show a first scan — that's normal and doesn't mean anything is wrong.
Delayed, lost, or damaged packages
If tracking hasn't updated in 7 business days, or your package arrives damaged, email info@perpetualbrands.store with your order number and we'll make it right. Report damage within 7 days of delivery with photos.
Incorrect addresses
Double-check your address at checkout. If a package is returned to us due to an incorrect or incomplete address, we'll reship it once you cover reshipment cost. We can't recover packages delivered to a wrong address entered at checkout.
Questions? info@perpetualbrands.store — we answer within [1 business day].